FAQ

Ordering online is definitely the most convenient way to order on FreshSpoke. However, if you need the assistance of one of our associates, feel free to contact us during regular business hours. Our number is 1-844-483-7374. You can also use our LiveChat on FreshSpoke.com to chat with an associate as you proceed through creating your order.

On FreshSpoke, activated gift cards can be redeemed at checkout by simply entering the card number into the text submission box and clicking "apply". Once applied, the total remaining will be deducted from your order in the right-side calculation bar.  If your total purchase amount is worth more than the value remaining on your gift card, please add an additional payment method to process your order. If you don't use your total gift card balance on your order, keep your card number safe and on hand so you can enter it on your next purchase.

Promo codes can be entered in the text box on the checkout screen. Once the promo code is entered, be sure to click the apply button. Applicable promo codes will show a price reflection of their value on the calculation panel.  Promo codes are not case-sensitive. Promo codes past their validity dates will no longer be accepted on the marketplace. By staying subscribed to our marketing and communications emails, you will periodically receive new codes to use for exciting discounts.

FreshSpoke is reducing the use of disposables in grocery delivery by offering returnable totes and packing materials. Totes are optional. You may select your tote preference by using the checkbox upon checkout. If you decide to opt-out of totes, your order will be placed in good old paper grocery bags. We highly recommend totes as they are a great way of maintaining food quality and safety while reducing waste. They are climate-friendly, easy to store and help to keep your food fresh and safe, particularly if it’s going to be a while before your food finds your fridge!

We maintain contract tracing, temperature checks and sanitization at our distribution facility. All drivers and associates are masked and will adhere to a strict no-contact routine. Excluding essential in-person duties, our employees are working from home. Our reusable totes are thoroughly sterilized between each use. Residential customers can opt-out of reusable totes for paper bags at checkout.