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Food SafetyHere are some best practices to preserve the quality of your food and keep you safe! Allergens FreshSpoke offers a variety of products, including those that contain common allergens, such as tree nuts, peanuts, milk, soy, gluten and other common allergens. These items are all kept in the same distribution centre where they are packed for orders. Local food lovers with sensitivities and allergies should be aware and cautious.
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How do I redeem my FreshSpoke credit?If you have FreshSpoke credit, a checkbox will appear on the checkout screen. You can check the box if you'd like to apply your remaining credit to your order. Credit can be earned when a product's final weight is adjusted during the packing process or via special marketing promotions.
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What is FreshSpoke?FreshSpoke, established in 2016, has worked on behalf of local producers and processors, distributing their products to wholesale customers across Ontario – all without adding a single truck to our already congested roadways. FreshSpoke’s innovative marketplace platform leverages excess capacity in commercial delivery, giving drivers the ability to earn extra income delivering local food while reducing cost and carbon. We are a tech start-up and half of our team is focused on the development of our platform, which is available for desktop, iOS and Android.
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Why can't I use my gift card for totes?Our totes are refundable and we really hope to get them back! By using a credit card, we are able to refund your tote fee to your card upon their return to our warehouse. To avoid this fee, you may opt for recyclable paper bags at checkout.
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Why do I need to enter financial information if I am using a gift card?Gift cards cannot be used towards totes. Our totes are refundable and we really hope to get them back! By using a credit card, we are able to refund your tote fee to your card upon their return to our warehouse. To avoid this fee, you may opt for recyclable paper bags at checkout.