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Do I need to be at home to receive my delivery?Residential deliveries are left at the outside entrance to your home on your doorstep, according to your instruction. We use ice packs to keep your food fresh. However, opting into totes is the best way to keep your food in tip-top shape if you don't plan on being at home throughout your delivery day. Our drivers will not enter your home for safety reasons. You will receive notifications by email or text to confirm your delivery.
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I'm unable to log into my accountIf you're having difficulty logging into your account, here are some suggestions to resolve the issue • Click the forgot password link on the log in screen and reset your password. If you do not receive the reset email in your inbox: • Check your junk/spam folder for the reset email. • Ensure that the email address you're using to reset your account matches the one used when you signed up.
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When and where does FreshSpoke Deliver?FreshSpoke's residential delivery service is offered daily in Barrie, Innisfil and Midhurst Tuesday through Saturday. Weekly delivery is available for residents of Muskoka, Greater Simcoe County, Peel Region, York Region and Toronto. By entering your delivery postal code, you can confirm what fulfilment options and dates are currently available to you. FreshSpoke delivers to wholesale buyers across Ontario.
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Where do I go for curbside pick-up?Come to our facility at 112 Commerce Park Drive - Unit A, Barrie, ON. Look for our numbered pick-up parking signs along the right edge of the building. When you are in a parking spot, call 1-844-483-7374 and press 1 to reach our warehouse associates. Please open up your trunk and place any totes you're returning on the curb. One of our associates will bring your order to your vehicle.